FAQs Client Portal

Q1: The branding changes on my client portal are not visible. What could be the issue?

A1: Cache issues might be causing this. Clear your browser's cache or view the portal in an incognito window. If the problem persists, contact our support team.

Q2: Can I apply different branding to separate sub-accounts in the client portal?

A2: Each sub-account can have its own unique branding within the client portal. Customize logos, color schemes, and other visual elements to represent each sub-account's distinct brand identity. Access the "Branding" option within the chosen sub-account and modify it as needed.

Q3: Affiliates report difficulties accessing their statistics on the client portal. What should I do?

A3: Confirm that affiliates possess the correct login information and necessary permissions to view their stats. If the issue continues, reach out to our support team for additional help.

Q4: Despite proper DNS record configuration, my client portal remains inaccessible. Why?

A4: DNS changes may require up to 48 hours to propagate across the internet, so recent adjustments may not appear instantly. If the issue lasts beyond 48 hours, contact your domain registrar for assistance.

Q5: I cannot upload a customized favicon for my client portal. What is the recommended format and size?

A5: Favicons should have a 1:1 aspect ratio and be in SVG, PNG, or JPG format with dimensions no larger than 16x16 pixels. If your favicon meets these requirements and problems persist, reach out to our support team.